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FAQ’s

We at PRISM know that selecting a Support Coordination Agency is an important decision that comes with many questions. Below is a list of frequently asked questions.

How many other people will my Support Coordinator work with?

Our Support Coordinators typically support no more than 30 clients. Many support much less depending on their client’s needs.

How long will I work with the same Support Coordinator?

We at PRISM believe in lasting relationships. It is our goal to assign a Support Coordinator on a consistent basis. We are proud when our Support Coordinators develop lasting relationships with the individuals and families they serve.

How will you know which Support Coordinator will be right for me?

We at PRISM understand that quality relationships matter. We are proud to have a diverse group of Support Coordinators on staff. Clients have the opportunity to try then choose from our many Support Coordinators available.

How long have you provided services in New Jersey? In my community?

PRISM Support Services has been serving the community for almost 20 years. We were traditionally a Health Care Service Firm supporting seniors, then migrated to Support Coordination. Our services are Statewide and our Support Coordinators live and work in the communities they serve.

How does your agency respond to issues and needs that occur after typical business hours?

Our agency is accessible 24 hours a day, 7 days a week. We are supported by an answering service that routes calls directly to our Support Coordinators. If your Support Coordinator is unavailable, a Supervisor will respond.

Describe the experience your Support Coordinators have working with individuals with my disability?

Our Support Coordinators share a wealth of experiences of those with special needs. We combine these shared experiences internally to enhance services for everyone. Many of our Support Coordinators have prior experiences working in Group Homes, Habilitation and Community Based services. Some as school Transition Coordinators and some have experiences working in the State system for Developmental Disabilities. It is with these varied experiences that we know we can help, as you navigate the services of Support Coordination.

What training do your Support Coordinators receive?

Our Support Coordinators undergo an extensive training program offered by the New Jersey Division of Developmental Disabilities. Some of the areas of study include individual rights, incident reporting, identifying abuse, neglect and exploitation, understanding the Medicaid system, employment for individuals with special needs etc. Our Support Coordinators are required to complete at a minimum 6 to 12 hours of in-services annually depending on their employment status. We offer our staff ongoing training in many areas of interest to our clients, to ensure all are equipped and effective in identifying services in the community.

Frequently Asked Questions